Privacy Policy

1. Introduction

All Year Plumbing respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, request plumbing service, call us, submit a form, or communicate with our team.

By using this website, submitting a service request, or contacting All Year Plumbing, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when contacting us or requesting service. This may include:

• Your name
• Phone number
• Email address
• Service address or general service location
• Details about the plumbing issue or service requested
• Preferred appointment date or time
• Messages, photos, or additional details you choose to submit

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, browser settings, call tracking tools, or similar technologies. This may include:

• IP address
• Browser type and device information
• Pages visited on our website
• Approximate location based on browser or device data
• Referral source, such as Google, ads, or another website
• Call source or website visit source if call tracking is used

3. How We Use Your Information

All Year Plumbing may use collected information for the following purposes:

• To respond to plumbing service requests
• To schedule appointments or follow up about requested service
• To call, text, or email you regarding your inquiry
• To provide estimates, service updates, or customer support
• To improve our website, forms, advertising, and customer experience
• To track which marketing channels generate calls or form submissions
• To help prevent spam, fraud, or unauthorized activity
• To comply with applicable legal, business, or safety obligations

4. Phone Calls, Text Messages, and Call Tracking

When you call All Year Plumbing or submit your phone number through our website, we may use your phone number to contact you about your service request.

Our website may use call tracking technology to understand how customers find us, such as through Google search, advertisements, or website pages. Call tracking may collect call details such as call time, call duration, caller number, and the page or source that led to the call.

Calls may be recorded or monitored for quality assurance, training, customer service, lead verification, and business protection, where permitted by applicable law.

5. Contact Forms and Service Requests

When you submit a contact form or service request, the information you provide may be sent to our team by email, stored in our website system, or processed through trusted third-party tools that help us manage customer inquiries.

Please do not submit sensitive personal information through our website forms unless it is necessary for your plumbing service request.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics scripts, and similar technologies to help the website function properly, measure traffic, improve performance, and understand how visitors use the site.

These technologies may be used by services such as Google Analytics, Google Search Console, advertising platforms, call tracking providers, form tools, security tools, or other website service providers.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not work properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party services to operate our website, manage contact forms, measure website activity, track calls, improve security, process emails, or support advertising and marketing.

These third parties may process information only as needed to provide their services to All Year Plumbing. Examples may include:

• Website hosting providers
• Contact form tools
• Analytics platforms
• Call tracking providers
• Email delivery tools
• Advertising or remarketing platforms
• Security and spam-prevention tools

8. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary to operate our business, respond to your request, provide plumbing services, protect our website, or comply with legal requirements.

Information may be shared with employees, contractors, technicians, service providers, or business partners who help us respond to your inquiry or complete requested plumbing work.

9. Data Protection and Security

We take reasonable steps to protect the information submitted through our website and communication tools. However, no website, email system, phone system, or online platform can guarantee complete security.

You should avoid sending highly sensitive information through website forms, email, or text message unless it is necessary.

10. How Long We Keep Information

We may keep customer information for as long as needed to respond to inquiries, provide services, maintain business records, resolve disputes, improve our operations, comply with legal obligations, and support customer service.

When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices.

11. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information we have about you, subject to applicable legal, business, and recordkeeping requirements.

You may also choose not to submit a website form and contact us directly by phone instead.

12. Email and SMS Communication

If you provide your email address or phone number, All Year Plumbing may contact you regarding your inquiry, service request, appointment, estimate, or follow-up.

We do not use your contact information to send unrelated messages without a business reason. You may ask us to stop non-essential communication at any time.

13. Children’s Privacy

Our website and services are intended for homeowners, property managers, businesses, and adults seeking plumbing services. We do not knowingly collect personal information from children under the age of 13.

14. Links to Other Websites

Our website may contain links to third-party websites, maps, review platforms, social media pages, or other online resources. We are not responsible for the privacy practices, policies, or content of third-party websites.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after updates are posted means you accept the updated Privacy Policy.